How Does Our Shipping Work?
We ship 100% sustainably sourced seafood from our market to your front door! We ship seafood Canada wide Monday-Wednesday, Thursdays if within B.C. and Alberta (this excludes remote addresses that may require extra shipping time). We also do not ship out on, or during holidays that affect courier companies, however, we are still here to answer your questions on those days!
We pack our seafood in insulated styrofoam coolers with lots of ice and gel packs and then place them in an airline approved outer shell. Your seafood arrives ice cold as if you were inside our market that day!
We ship 100% sustainable seafood, approved by the Vancouver Aquariums Ocean Wise program, that has been handpicked and cut by Canadian fishmongers.
All of our products are shipped using Canada Post or UPS and will arrive between 1-2 business days after the day of placing the order. Packages can sometimes be delayed due to product availability and/or shipping delays so please take this into account when placing your order. In case of a shipping delay, we pack all of our orders to last over 48 hours!
When do I need to place my order?
As long as you place your order by 12 pm PST on one of our weekly shipping days, we can ship it out the same day (assuming we have all of the products you selected). If your order is placed after 12 pm there is still a chance we can ship it out the same day, if not, it will be shipped the next available shipping day (see shipping days under "how does our shipping work" above). You can also select a future ship date.
What if my package is delayed or incorrect?
After seafood quality, we are best known for our customer service. If you have issues with a shipment please send us an email to firstname.lastname@example.org
If there is ever an issue with us filling an order due to product availability, we will let you know as soon as we can.
Please understand when using a third party courier service shipping delays are out of our hands.
In a rare occasion, an order is damaged or incorrect, we will reimburse the applicable products.
**We don't refund products that are delayed because no one was at the delivery address to receive the product when delivered. Courier companies send us a notification when an attempt to deliver the package was unsuccessful, and typically will leave you a note at your residence outlining where you can pick it up or when they will attempt to deliver it again.
How long will the fish last after I receive it?
When you receive your package open it and decide what you are going to eat in the next couple days and put it in the refrigerator. Everything you are not going to eat should be put into a freezer. Most of our products are shipped in vacuum sealed bags which are freezer friendly. Seafood can remain frozen for months.